Troubleshooting FAQ

Why can’t I see the schedule or messages?

Your team may need an active subscription, or your account may still be pending staff approval. Ask a coach to confirm your invite was accepted and that billing is active.

Why does it say the team is inactive?

The team’s Stripe subscription is missing or ended. A staff member must complete Team billing or restore the subscription in the billing portal.

Club features disappeared — what happened?

The club subscription may be inactive. A club admin needs to complete Club billing.

Why was my card charged an extra fee?

If you see an extra line on the checkout screen, it is usually the Footigan service fee when your team or club chose to pass that fee to households. That is separate from Stripe processing (what Stripe charges the connected account—often different for card vs bank payments). The summary before you pay should list Footigan line items clearly. For disputes, contact your club or team treasurer and Stripe where applicable.

I lost my registration confirmation

Use the status lookup link from your confirmation email, or ask club staff to resend instructions from the registration dashboard.

Web vs mobile looks different

Both clients share the same backend. Update to the latest app build, sign out and back in, and if the problem persists capture a screenshot for your organization’s admin.