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Footigan help in the app

Signed in on the web? Open the robot icon in the header to ask how-to questions. It uses the same topics as this help center and does not see your private data — see assistant limitations.

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Reference

In-app assistant limitations

What automated help can and cannot do with your Footigan data.

Platform:
web
Audience:
all
Last reviewed:
2026-04-03

Grounding

When an in-app assistant is available, it should answer from Footigan help content and general product knowledge. It does not automatically read your private roster, payment history, or messages.

Account-specific questions

For charges, refunds, access errors, or “why can’t I see X,” use the billing portal, in-app screens your coach points to, or your club / team administrator. Do not rely on an assistant to invent account facts.

Safety

Never paste passwords, full card numbers, or government IDs into a chat field. Chat retention and logging follow Footigan’s policies.

Internal tools

Help and the in-app assistant are for team and club users only. Do not describe or link to internal Footigan staff tools or staff-only URL paths. For product access, point people to team/club dashboards, billing, Help center, or their club / team leadership—not internal consoles.

Accuracy

AI answers can be wrong. Prefer help articles in this folder and primary UI labels when something critical is on the line (payments, legal documents, tryouts). For exact fees and payment rules, use Billing and Stripe and the checkout summary—not chat alone.