Billing and Stripe

Team subscription

Staff with billing access open Team billing to start or manage checkout. Parents and players may see a team inactive message until subscription is active.

Club subscription

Club admins complete Club billing similarly. Non-staff may be blocked from club features until the organization subscription is active.

Billing portal

Use Stripe’s customer portal (linked from billing screens) to update payment methods or cancel. Exact options depend on your Stripe configuration.

Inactive subscription

When a subscription is inactive or scheduled to cancel, the app limits features for non-staff. Messaging, schedule access, and payments may be restricted until billing is resolved.

Service fee on checkouts

Online payments through Connect can include a Footigan service fee per checkout. The fee amount is set at the platform level for your Footigan deployment (it is not always the same dollar amount in every environment). Your team or club settings may control whether the household or the organization pays that fee on online checkouts, where the product allows it.

Stripe processing fees (US)

When money moves through Stripe Connect, Stripe charges processing fees to the connected account. Typical US rates published on Stripe’s pricing page include:

• Cards (including debit cards run as card payments): often about 2.9% + $0.30 per successful charge.
• US ACH Direct Debit: often about 0.8% of the payment, capped at $5.00 per payment.

Which rate applies depends on how the payer pays (card vs bank account), not on a Footigan-only setting. Verify current rates on Stripe—pricing can change.

These processing fees affect net payout to the team or club. They are not the same thing as the Footigan service fee.

What households see at checkout

When a family pays online, the checkout summary shows the amount due for the team or club. If the organization configured the Footigan service fee to be paid by the household, that fee appears as a Footigan line item before the payer completes checkout. If the fee is absorbed by the team or club, households may not see a separate Footigan line item even though processing still applies on the merchant side.

Parents and players do not configure Stripe Connect or “choose” Stripe’s percentage tables during organization setup. Stripe processing (card vs ACH) is separate from the Footigan service fee; the payer-facing screen shows Footigan charges when the org passes that fee through, not Stripe’s internal processing schedule as a labeled Footigan fee.

What this doc cannot do

Footigan help articles do not show your invoice totals, card last-four, or refund status. Use the billing portal or ask your organization’s Stripe administrator.